DEPLOYMENTS & SUPPORT

Four packs, four support tiers, one audit.

Fixed scope, fixed timeline, named deliverables. A support tier sized to your uptime needs.

KFK-01

Kafka Launch

A production-grade Kafka platform on your cloud, battle-tested and handed over to your team — in 3 weeks.

Scope
KRaft cluster, 3 brokers, dev + prod, on your cloud (K8s/Strimzi or VMs/Terraform + Ansible)
Timeline
2–4 wks
Handover
Half-day workshop with your team + recording
Support
30 days included, then a Care tier
Deliverables
  • Full IaC repo — Terraform + Strimzi manifests, or Ansible
  • KRaft cluster, 3 brokers, dev + prod environments
  • Schema Registry, wired in
  • Security: TLS/SASL + ACLs
  • Grafana/Prometheus dashboards (broker health, consumer lag, throughput) + alerting rules
  • Capacity & cost model — justified sizing, 12-month projection
  • Runbooks: P1 incident, scaling, version upgrade, partition rebalance
  • Load test + failover test report
  • Half-day handover workshop + recording
  • 30 days of support included
Acceptance checklist
  • Failover test passed
  • Load test passed at the agreed target throughput
  • TLS/SASL + ACLs verified on every environment
  • Alerting live and tested end-to-end
  • Runbooks delivered and walked through
  • Your team trained — handover workshop done
Add-ons
  • Extra environment
  • Kafka Connect + N connectors
  • MirrorMaker 2 / multi-region DR
  • Zero-downtime migration of an existing cluster (scoped via Flash Audit)

FIXED QUOTE IN 48H

How we think about this →Get this pack →
ELS-01

Elastic Launch

A secured, sized, observable Elasticsearch cluster — search or logs — production-ready in 3 weeks.

Scope
One cluster, Search OR Logs variant (same price, chosen at kickoff), ECK on K8s or Terraform
Timeline
2–4 wks
Handover
Half-day workshop with your team + recording
Support
30 days included, then a Care tier
Deliverables
  • IaC repo — ECK on K8s, or Terraform
  • Sized hot-warm architecture
  • Security: TLS, RBAC, API keys
  • Search variant: indexing pipeline, mappings, analyzers, relevance baseline — or Logs variant: ingest pipelines, ILM hot-warm-delete, data streams
  • Automated snapshots to object storage + documented, tested restore
  • Kibana dashboards + alerting
  • Runbooks: reindex, upgrade, shard recovery, disk pressure
  • Half-day handover workshop + recording
  • 30 days of support included
Acceptance checklist
  • Snapshot restore test passed
  • ILM policies verified on real data
  • TLS + RBAC enabled and checked
  • Dashboards and alerting live
  • Your team trained — handover workshop done
Add-ons
  • Dedicated monitoring cluster
  • Migration of existing data (scoped via Flash Audit)
  • OpenSearch instead of Elasticsearch

FIXED QUOTE IN 48H

How we think about this →Get this pack →
OBS-01

Observability Launch

Logs, metrics and traces on up to 10 services — with dashboards and alerts your team actually uses.

Scope
OpenTelemetry instrumentation, ≤ 10 services, stack of your choice (Grafana/Prometheus/Loki/Tempo or Elastic)
Timeline
3–4 wks
Handover
Half-day team training
Support
30 days included, then a Care tier
Deliverables
  • OpenTelemetry instrumentation on up to 10 services
  • Stack deployed: Grafana/Prometheus/Loki/Tempo, or Elastic — your choice
  • Per-service dashboards + golden signals
  • SLOs + alerting with a defined alert budget — no alert spam
  • Cost model for your observability data
  • Runbooks for the stack you now own
  • Half-day team training
  • 30 days of support included
Acceptance checklist
  • Agreed services instrumented, traces end-to-end
  • SLOs agreed and measured
  • Alerts tested — within the alert budget
  • Data cost model delivered
  • Your team trained on dashboards and alerts
Add-ons
  • Additional services beyond 10
  • Observability Cost-Cut Sprint (see Flash Audit)
  • Extra environment

FIXED QUOTE IN 48H

How we think about this →Get this pack →
AI-01

AI Automation Launch

One high-ROI workflow, automated by an AI agent wired to your real systems — in production in 4 weeks.

Scope
ONE workflow — hard scope. Week 1: discovery + success metric. Weeks 2–4: build, evals, guardrails, deploy on your infra
Timeline
3–5 wks
Handover
Repo + docs + handover session
Support
30 days of tuning included, then a Care tier
Deliverables
  • The automation, live in production on your infrastructure
  • Discovery workshop, workflow selection, success metric defined (hours saved, processing delay)
  • Repo + documentation
  • Replayable evals suite
  • Guardrails
  • Agent monitoring dashboard: cost, latency, success rate
  • ROI report — baseline vs after
  • Handover session with your team
  • 30 days of tuning included
Acceptance checklist
  • Success metric agreed in week 1 — and measured at delivery
  • Evals suite green on the agreed scenarios
  • Guardrails in place and tested
  • Monitoring dashboard live — cost, latency, success rate
  • Your team can operate and extend the agent
Add-ons
  • Second workflow (scoped as its own pack)
  • Additional system integrations

FIXED QUOTE IN 48H

How we think about this →Get this pack →

CARE — RUN

Care — support & operations

Every deployment includes 30 days of support — Care tiers extend it.

Care attaches to a system we deployed — or to an existing one after a Flash Audit. We don't take on-call for a black box.

CARE-ESS

Care Essential

the safety net

Who it's for
Teams that operate their own systems and want an expert on call
Response time
P1 < 4 business hrs · P2 < 1 business day
Coverage
Business hours, 9–18 CET, Mon–Fri
Upgrades
CVE watch + version advisories
Advisory days
Architecture Q&A, fair use
Talk about support →
CARE-ADVRECOMMENDED

Care Advanced

for business-critical systems

Who it's for
Scale-ups whose platform carries production features
Response time
P1 < 1 h · P2 < 4 h
Coverage
8–20 CET, Mon–Fri
Upgrades
Minor upgrades done for you, ≤ 2/yr
Advisory days
2 tuning days per quarter + capacity & cost review
Talk about support →
CARE-CRIT3 CLIENTS MAX

Care Critical

when downtime costs revenue

Who it's for
Platforms where an outage is direct revenue loss
Response time
P1 < 30 min, 24/7 · P2 < 2 h business hours
Coverage
24/7 on-call on P1 · annual commitment
Upgrades
Major upgrades done for you + annual DR test
Advisory days
Everything in Advanced + written postmortem < 72 h
Talk about support →
CARE-MGDBY APPLICATION

Care Managed

your cloud, your data, our ops

Who it's for
Teams that want managed-service comfort without data leaving their cloud — EU sovereignty
Response time
Full operation — everything in Critical
Coverage
We run the system end to end, on your infra
Upgrades
All upgrades, scaling and incidents handled
Advisory days
Continuous — your platform team on demand
Talk about support →

Pricing on request — fixed quote within 48h of a 30-minute scoping call.

FLASH AUDIT — ASSESS

Not ready to deploy? Start here.

AUD-015 days

Flash Audit — Kafka, Elastic, Observability or AI

5 days, a 40-point scorecard, a prioritized and costed action plan. Useful even if we never meet again.

5 days · 40-point scorecard · prioritized, costed action plan

Variants
Kafka Flash AuditElastic Flash AuditObservability Flash AuditAI Flash Audit

Observability Cost-Cut Sprint — 2 weeks: cut ≥ 20% of your Datadog/Elastic bill — or 50% off the sprint. FIXED PRICE · QUOTED UP FRONT

We map your workflows, rank use cases by ROI — and tell you what NOT to build.

5 DAYS · FIXED PRICE · QUOTED UP FRONT

Book the audit →

FAQ

Questions we actually get.

Who owns the cluster?

You do. Everything is deployed on your cloud accounts, from an IaC repo we hand over. If we stop working together, you keep the system, the repo and the runbooks.

Cloud or on-prem?

Packs target your cloud — AWS, GCP, Azure or your own Kubernetes. On-prem is possible case by case, usually scoped through a Flash Audit first.

What about lock-in?

There is none to speak of: standard open-source components (Kafka, Elasticsearch, OpenTelemetry, Grafana), plain Terraform and manifests, documented runbooks. You can walk away with the repo.

What does the SLA cover?

Response times on incidents, for systems under a Care tier — delivered by a Launch pack or onboarded after a Flash Audit. It covers our response, the coverage window and upgrades per tier; it is not an uptime guarantee on your infrastructure.

How does pricing work?

Every pack has a fixed scope. After a 30-minute scoping call you get a fixed quote within 48 hours — no day rates, no surprises. The Flash Audit is a fixed price too, quoted up front before we start.

What do you need from us?

Cloud access with the right permissions, and one dedicated technical contact on your side. That's it — the packs are designed to move without mobilizing your whole team.

My need doesn't fit a pack.

Pick “Something else” in the contact form and describe it. If a pack almost fits, we adjust the quote; if not, we tell you straight what we would — and wouldn't — take on.

Do you deliver in English or French?

Both. Workshops, docs and runbooks are delivered in English or French — your choice, per deliverable if needed.

Not sure which pack? Book 30 minutes.

Thirty minutes to scope your context and point you to the right pack — or tell you straight if none fits.

Book 30 minutesDescribe your need